Friday, December 5, 2008

Now, that's Customer Service

In the interest of fairness, I feel the need to give another side to the story regarding Wal-Mart's customer service. Long-time readers will remember my previous price checking issues, but I'm here to redeem America's Favorite Store.

Why?
Because last Sunday night, I answered a call from a customer service associate, letting me know that I had left my photo packet of a "really cute baby" (thank you very much!) in the store and that they'd be holding it at Register #19 for me. Which is really nice.
Except they called me at 11:22 pm. As in, 38 minutes before midnight. When 85% of the world is sleeping.
Apparently, customer service at Wal-Mart never sleeps.

(Rescued photos of Faith. Note the sleeping.)

32 comments:

Kristin said...

She is a really cute baby.

Paige said...

Oh so frustrating when they sleep through the carefully orchestrated pictures! WalMart is inexpensive- as much as we hate it who doesn't like to save a buck?

julie said...

You had her! she is just gorgeous! Congrats and glad Walmart saved the day. :)

Lauren in GA said...

WalMart will forever be redeemed in my book!

Faith is gorgeous...I know I always say that but it is so true!

Is that a ribbin tied around her head or one of those pre-made headbands?

Lauren in GA said...

Okay...doy..."ribbon"...

AMY said...

Because she is so adorable, I'm gad she gets to wear the absolutely most adorable clothes.

Laurie said...

Ooooh the clothes. Sigh.

I should tell you about my customer service experience with Pottery Barn Kids.

Lisa-Marie said...

Oh, there are those cute red shoes again!!!

What a doll. I want to snuggle her.

Bridget said...

We outsource this stuff, ya know. It was probably some dude in India. Seriously. I read a book about this. There is even a McDonalds drive thru in Illinois that the guy asking you for your order at the sign, is in India.

Oh, and of course, VERY cute baby indeed.

Jill said...

How weird is that late phone call...simply odd.
Adorable dress, adorable shoes, adorable face!

Annemarie said...

I'm having a hard time commenting on the stupid Wal Mart employee because I'm so taken with that sweet little baby!!!!!

Anisa said...

What? That is crazy.

Good thing that sleeping baby is so cute!!!

diane said...

Now you can both sleep in heavenly peace.

What an angel you have.

andrea said...

the ironic part of this post is that when i saw you had a new post on my reader, i thought "there had better be some new pictures of that baby here." and then i thought "if there are no pictures of the new baby, i'm going to totally disregard whatever she writes about in my comment, and simply ask for more pictures of the new baby."

yay faith. i need to come up there and smooch on her.

Ilene said...

Hilarious. I'm glad the red shoes made the photo shoot. She is so pretty!

Funny about the time- if the baby herself was missing then I can see the justification for an 11:38pm phone call.

Linsey said...

I'd give my left arm for a Wal-Mart closer than Mexico.

Faith is sweet.

Erika said...

hey - at least you didn't leave the baby at Wal-Mart. I bet you would have been okay with a late night call in that case.

Laurie said...

Ok, so blurb.com appears to have shut down "slurping" of blogger indefinitely. Sucky.

rubberbandgirl said...

That is so odd. The timing, I mean.
Well, she is precious and I'm really glad you got your photos home.

Meg said...

Awwwww!

Christie said...

And you're on west coast time, so it would have been EVEN LATER if they were calling from any other part of the country. Or was it your local store that called? I am perplexed as to why anyone would think calling at that hour is acceptable.

AND didn't she notice the pictures were of a BABY?

Oh well, at least you got them back.

Kimberly said...

I think that was very nice although inconvenient. And Faith is so cute!!!

jessica said...

Yes those pictures are so darn cute but she is even more precious in person!

Ilene said...

My old computer with your email info on it crashed so sorry, this has nothing to do with this post. But will you be around the 29th of December? We will be in town and I have reserved that date as my time visiting friends. If you are around, we should play and stare at all the new babies.

♥ rachel said...

Faith is absolutely precious! I so love the name.

Sorry, still not convinced on WalMart's customer service. They drive me batty.

Motherhood for Dummies said...

oh what sweet photos!

day in the life of a prince said...

I will have to let Bill know that they are going to have to step up customer service at Target!!!

queenieweenie said...

can I have her for Christmas?

brooke romney said...

She's so darling! And, that's SO Walmart.

Bethany said...

A fifth child has never been so well-dressed!

Adrianne said...

That's like when the DC police called me to tell me they found my stolen car - at 2 AM!!

elizabeth scott said...

I can't wait to hold that cutie pie!!!!!